Privacy Policy
1. Data controller
The controller responsible for the personal data collected through this website is:
Company: Bilboñostiarras, S.L.
Tax identification number (NIF/CIF): B88935556
Address: Portugane Kalea 7, 48620 Armintza, Lemoiz, Bizkaia
Email address: hotelarresiarmintza@gmail.com
2. Personal data that may be processed
Through this website, by email, by telephone or through any other means of contact, we may process the following personal data:
First name and surname, email address, telephone number, dates of stay, number of guests, room preferences, information required to manage a booking or enquiry, and any other information voluntarily provided by the user.
3. Purposes of processing
Personal data is processed for the following purposes:
To respond to enquiries received through the website, by email or by telephone.
To manage availability enquiries, bookings, amendments and cancellations.
To provide accommodation-related services.
To handle communications relating to the stay.
To comply, where applicable, with legal, administrative, accounting or tax obligations.
4. Legal basis
Data is processed on the basis of the request made by the user, the performance of pre-contractual or contractual measures relating to a booking or stay, and compliance with the legal obligations applicable to the establishment.
5. Data retention
Data is retained for as long as necessary to answer the enquiry, manage the booking or provide the requested service.
It may subsequently be retained for the periods required by law in order to meet any administrative, tax, accounting or legal obligations or liabilities.
6. Recipients of the data
Data is not disclosed to third parties unless required by law or necessary to provide the requested service.
Where a booking is made through external platforms, booking engines, payment gateways or other third-party services, data processing may also be subject to the privacy policies of those providers.
7. Users’ rights
Users may exercise their rights of access, rectification, erasure, objection, restriction of processing and data portability by sending a request to:
The request must clearly specify the right the person wishes to exercise and contain sufficient information to identify them.
Users may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if they consider that their data is not being processed in accordance with the applicable regulations.
8. Data security
Hotel Arresi implements reasonable measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
9. Minors
Hotel Arresi is an adults-only establishment. This website is not intended for minors.
10. Changes to this Privacy Policy
Hotel Arresi may update this Privacy Policy when legal, technical or organisational changes make this necessary.
Last updated: August 2026